Dry Lanka Ceylon Pure
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📦 Producer & Buyer Protection

Return, Dispute & Refund Guidelines

Last Updated: August 2026 · Dry Lanka Dehydrated Foods

1. Dehydrated Food Quality & Condition

Due to the perishable nature of agricultural produce and dehydrated foods, returns are accepted under the following conditions:

  • Package arrives damaged, unsealed, or compromised in transit.
  • Incorrect product variant or quantity delivered.
  • Moisture or quality degradation failing guaranteed shelf-life specifications.

2. Customer Support Tickets & In-System Complaints

Buyers may submit a complaint directly from their Buyer Account Hub (`/buyer/dashboard`) within 48 hours of package receipt by uploading proof photos.

3. Failed Courier Delivery (RTS) & Zero-Commission Guarantee for Vendors

🛡️ 100% Commission Revert Guarantee:

If a Cash on Delivery (COD) package cannot be delivered due to customer non-responsiveness or incorrect destination, the vendor may upload the Courier RTS Waybill Slip on their Order Dispatch Page. The 5% commission previously debited will be 100% refunded to the vendor wallet balance.